Neo Store

Neo Bag is a contemporary brand dedicated to providing high-quality, affordable bags for fashion enthusiasts worldwide. We bridge the gap between quality manufacturers and end customers, eliminating middlemen to offer you exceptional design at a fair price.

Why Choose Us?

Superior Design: Our collections are inspired by the latest trends in Europe and America, with a focus on timeless pieces. Find the perfect bag for work, leisure, or special occasions.

Rigorous Quality: We insist on durable materials and implement multiple quality checks. From hardware and stitching to leather/fabrics, every detail is built to last.

Shop Globally: We cater to customers across Europe and America with a seamless shopping experience and reliable logistics, ensuring your favorite bag arrives safely.

Great Value: Through an optimized supply chain, we promise outstanding value that far exceeds the price. Luxury experience, without the luxury price tag.

Customer First: Your satisfaction is our priority. Our dedicated customer service team is here to assist you.

Our goal is simple: to make great fashion accessible. Thank you for visiting Neo Bag. We hope your new bag becomes a trusted companion in your style journey.

Company name:
BLUE STAR TRADING LIMITED
Company Address:
RM C,6/F, WORLD TRUST TOWER 5O STANLEY STREET CENTRALHK

Dear,

If you have any questions, please contact us 

Email: csgzyx888@outlook.com

Company name:
BLUE STAR TRADING LIMITED

Company Address:
RM C,6/F, WORLD TRUST TOWER 5O STANLEY STREET CENTRALHK

Last Updated:October 20, 2025

Welcome to Neobag (hereinafter referred to as "the Site," "we," or "us"). The Site is operated by BLUE STAR TRADING LIMITED, a company incorporated under the laws of the Hong Kong Special Administrative Region.

Please read these Terms of Service carefully before accessing or using our website and all products and services provided through it (collectively, the "Service").

1.Agreement to Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree to these terms, please do not use the Site.

2.Eligibility

You represent and warrant that you are of legal age of majority in your jurisdiction (typically 18 years old) and have the legal capacity to be bound by these Terms. If you are a minor, you may use the Site only with the involvement of a parent or guardian.

3. Account and Security

If you create an account on the Site, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. We reserve the right to terminate accounts, edit or remove content, and cancel orders at our sole discretion.

4.Products and Orders

Product Information: We strive to ensure that product descriptions, images, and prices on the Site are accurate. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel any related orders.

Pricing: Prices displayed are exclusive of applicable taxes and shipping costs. These charges will be calculated separately at checkout.

Order Acceptance: Your order constitutes an offer to purchase. The order is only accepted by us, and a contract of sale is formed, when we send you an order confirmation email.

5.Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of [Your Company Name] or its content suppliers and is protected by international copyright and trademark laws. No content may be reproduced, modified, distributed, or used without express authorization.

6.Returns and Refunds

All sales are subject to our Return & Refund Policy (link). Please read this policy carefully before making a purchase.

7.Disclaimer and Limitation of Liability

To the fullest extent permitted by law, this Site and the Service are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Site.

8. International Sales

We sell products to countries in Europe and America worldwide. You are responsible for complying with all applicable laws regarding the use, import, and taxes of the products in your country.

9.Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only and do not imply our endorsement of their content. We are not responsible for the content, privacy policies, or practices of any third-party sites.

10.Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting the revised terms on this page. It is your responsibility to review this page periodically for changes. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

11.Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any dispute arising from or relating to these Terms shall first be attempted to be resolved through friendly negotiations. Should such negotiations fail, the parties agree to submit the dispute to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

12.Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: csgzyx888@outlook.com

Here's what to expect after you order:

Processing: We need 1-3 days to carefully prepare your order for shipment.

Shipping: After dispatch, the transit time depends on your location:

United States & Europe: 12-15 business days.

United Kingdom: 7-10 business days.

Please note these are estimated times and may occasionally be affected by factors like customs or carrier delays.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at csgzyx888@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at csgzyx888@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csgzyx888@outlook.com.

Last Updated: October 20, 2025

Neo bag ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Site") and make a purchase or use our services.

By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide to Us:

Personal Data: When you make a purchase, create an account, or contact us, we collect your name, billing address, shipping address, email address, phone number, and payment information (credit card details are processed directly by our payment processors; we do not store full details).

Order Information: Details about the products you purchase.

Information Collected Automatically:

Device Information: Including your IP address, browser type, operating system, and device identifier.

Usage Information: Information about how you interact with the Site, such as pages visited, referral source, links clicked, and timestamps. We collect this via cookies, log files, and similar technologies.

Information from Third Parties:

We may receive limited information from third-party services (e.g., payment gateways, social media platforms) related to your use of our services.

2. How We Use Your Information

We use the information collected for the following purposes:

Fulfilling Your Order: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.

Communicating with You: To respond to your inquiries, provide customer support, and send service-related notices (e.g., order updates).

Marketing and Promotions (with your consent): If you opt-in, we will send you information about new products, promotions, and offers. You can opt-out at any time.

Improving Our Site and Services: To analyze user behavior to optimize website functionality, products, and user experience.

Security and Fraud Prevention: To protect our Site and business from fraud and abuse.

3. How We Share Your Information

We do not sell your personal information. We only share information with third parties in limited circumstances:

Service Providers: We share necessary information with vendors who help us operate our business, such as payment processors (e.g., Stripe, PayPal), shipping carriers, web hosting providers, data analytics services, and email marketing services. These providers are only permitted to use your information to provide services to us.

Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Business Transfers: In connection with a merger, acquisition, or sale of our assets, we may transfer information to the relevant third party.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertisements.

What are Cookies? Cookies are small text files stored on your device.

How We Use Cookies? We use necessary cookies (for basic site functions), preference cookies (to remember your settings), and analytics cookies (like Google Analytics, to understand how users use our Site).

Your Choices: You can refuse or manage cookies through your browser settings. Please note that disabling cookies may affect certain functionalities of the Site.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence (e.g., from the EEA to China or the USA). We will take appropriate measures (such as using Standard Contractual Clauses) to ensure your information is processed securely in accordance with this Privacy Policy and applicable data protection laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Data Subject Rights

Depending on your jurisdiction (e.g., EU, UK, California), you may have the following rights:

Access: To request a copy of the personal information we hold about you.

Correction: To request correction of inaccurate or incomplete personal information.

Erasure (Right to be Forgotten): To request deletion of your personal information.

Restriction of Processing: To request restriction of how we process your information.

Data Portability: To receive your data in a structured, commonly used, machine-readable format.

Objection: To object to processing based on our legitimate interests or for direct marketing.

Opt-out: To opt-out of marketing communications at any time (an "unsubscribe" link is provided at the bottom of every marketing email).

To exercise these rights, please contact us using the details provided below.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13 (or the higher age in your jurisdiction). We do not knowingly collect personal information from children.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or wish to exercise your data rights, please contact us at:

Email: csgzyx888@outlook.com